The internet is full of advice on how to get unbanned on Pure. The problem is that most of it is not just useless — it is harmful. Based on our experience, many clients who followed forum advice made their situation measurably worse before contacting us.
| Myth | Reality |
|---|---|
| Wait a couple of weeks, the ban lifts itself | A Pure ban is usually permanent; the system does not forget devices automatically |
| Just create a new account | Pure links the ban to the device fingerprint; a new account is banned within minutes |
| VPN solves the problem | VPN changes only the IP — one of dozens of fingerprint parameters |
| Factory reset removes the ban | Hardware identifiers (SSAID, serials) survive factory reset |
| Support has to unban you | Pure support answers a fraction of emails and unbans only a small share |
| Change your phone number and email | The ban is tied to a multi-layer fingerprint, not contact details |
| It worked before, so it works now | Pure updates its algorithms; an old method can trigger a stricter ban |
Myth 1: "Wait a couple of weeks — the ban will lift itself"
In most cases, a Pure ban is permanent. Waiting does not change anything — and fresh bans tend to resolve faster than older ones, meaning waiting actually hurts you.
Myth 2: "Just create a new account"
Pure links the ban to the device fingerprint (SSAID/IDFA). A new account will get banned even faster — typically within minutes on a banned device.
Myth 3: "VPN solves the problem"
VPN only changes your IP — one of the dozens of parameters Pure tracks. Pure uses device fingerprint and behavioral biometrics, not just IP address. Learn more — why VPN does not help.
Myth 4: "Factory reset will remove the ban"
Hardware identifiers (SSAID, component serial numbers) survive factory reset. Modern Pure tracking methods persist through resets. Read why factory reset does not help.
Myth 5: "Write to support — they have to unban you"
Pure support is not obligated to do anything. Many appeals receive no response at all, and only a small fraction lead to an actual unban — a response is the exception, not the rule.
Myth 6: "Change your phone number and email"
This alone is not enough. The ban is linked to device fingerprint comprising dozens of hardware and behavioral parameters — phone number and email are a minor fraction of the tracking system.
Myth 7: "It worked before — so it will work now"
Pure constantly updates its security system. A method that worked six months ago will lead to an even stricter ban today — the system learns from bypass attempts.
Want a real solution instead of myths? Contact us — honest assessment, free diagnosis.
